I started working here at ZEN Rooms last July 16, 2017 as a Customer Service Associate. I was answering inquiries through emails, phone calls, and chats. After two and a half months, Albina, our COO, promoted me as a supervisor. Then in a few months, I was promoted again as a manager and I was the one heading ZEN’s customer service team in Manila. After a couple of years working under a new customer service department, I was tasked to work under special projects which is my current role. The reason why I like my role right now because it is responsible for helping other departments to improve their efficiencies and processes and that is something that I like doing because I believe that in a company there should be someone who is willing to fix problems as a whole.